Frequently Asked Questions

Is there a daily limit for gameplay?

It depends on the plan. Gamer's Haven and OneSpace have no daily streaming or gameplay limit; Lite is limited to the night window.

What is OneSpace?

OneSpace is a full cloud PC rather than a shared game session — you get your own machine, your own storage and your own installed library.

What are night plans?

Night plans are the cheapest tier: your play window is restricted to 12am – 9am, when server demand is lowest.

Can I get a refund if I don't like the service?

Refunds are handled case by case under the Refund Policy. Contact support at support@arise-games.com if something is not working as expected.

How can I cancel my subscription?

Open the profile menu and choose Cancel Subscription. Your plan stays active until the end of the current billing period.

Which devices can I play on?

Arise Games streams through a web browser, so you can play on most laptops, desktops, phones, tablets and TVs with a modern browser. A stable internet connection is recommended.

How do I contact support?

Email us at support@arise-games.com or visit our Contact page. We typically respond within 5 business days.