Refund Policy

This Refund Policy explains the circumstances under which ARISE CHARM TECHNOLOGY CO. LTD. ("Arise Charm", "we", "us", or "our") will issue a refund for subscription payments made on the Arise Games cloud gaming platform (the "Service").

1. Cooling-off Period

If you are an individual consumer, you may request a full refund of the current subscription payment within seven (7) days of the date of purchase, provided you have not streamed more than two (2) hours of gameplay across the Service during that period.

2. Service Not as Described

If a paid plan is materially different from its description on the subscription page (for example, a core feature listed in the plan is unavailable), you may request a full or partial refund for the affected billing period. We will investigate such claims promptly and respond within fourteen (14) days.

3. Technical Failure

If you are unable to access the Service due to a sustained outage or technical fault on our side for more than forty-eight (48) consecutive hours within a single billing period, you may request a pro-rata refund for the period of unavailability.

4. No Refunds

We do not issue refunds in the following circumstances:

• You cancel a subscription mid-period and continue to use the Service until the period end (no partial-period refunds for voluntary cancellation);
• Access is restricted because your device does not meet the minimum system requirements stated on the Service;
• Your account is terminated for breach of the Terms of Service, including fraud or abuse;
• You purchased the subscription by mistake but did not contact us within the cooling-off period;
• Third-party content or game titles are removed from the catalogue by their respective owners.

5. How to Request a Refund

To request a refund, contact our support team within the applicable period with your registered email address and the payment reference shown on your receipt. Send your request to support@arise-games.com. We will acknowledge your request within five (5) business days.

6. Processing Time

Approved refunds are processed back to the original payment method within ten (10) business days of approval. Depending on your bank or payment provider, the refund may take additional time to appear on your statement.

7. Changes to This Policy

We may update this Refund Policy from time to time. The latest version will always be published on this page with the effective date shown above. Refunds are evaluated under the policy in effect at the time of purchase.