Privacy Policy

ARISE CHARM TECHNOLOGY CO. LTD. ("Arise Charm", "we", "us", or "our") respects your privacy. This Privacy Policy explains what personal data we collect when you use the Arise Games cloud gaming platform (the "Service"), how we use it, and the choices you have.

1. Information We Collect

• Account information: when you register, we collect your username, email address, and (if provided) phone number.
• Payment information: when you subscribe, our payment processors handle your card details, UPI ID, bank, or wallet. We only store the payment method brand, the last four digits of cards, and a transaction reference.
• Usage data: we collect information about how you use the Service, including games played, session durations, device type, browser, approximate region, and server location selected.
• Technical data: IP address, network latency, and diagnostic information needed to operate and secure the Service.

2. How We Use Your Information

• To create and manage your account and to authenticate you.
• To process subscriptions, billing, and refunds.
• To operate, maintain, and improve the Service, including latency-based server selection.
• To provide customer support and respond to your requests.
• To send service-related communications (e.g., billing notices, service updates) — we do not send marketing emails without your consent.
• To detect and prevent fraud, abuse, and security incidents.
• To comply with legal obligations.

3. Legal Basis (GDPR / applicable law)

Where applicable data protection law requires a legal basis, we process personal data on the grounds of (a) performance of a contract with you, (b) our legitimate interests in operating and securing the Service, (c) compliance with legal obligations, and (d) consent, where you have given it.

4. Sharing of Information

We do not sell your personal data. We share data only with:

• Payment processors — solely to complete transactions;
• Hosting and infrastructure providers — to run the cloud gaming infrastructure;
• Authorities and legal counsel — where required by law, regulation, or legal process;
• Other parties — only with your consent or in connection with a merger, acquisition, or sale of assets.

5. Data Retention

We retain account data for as long as your account is active and for a reasonable period afterwards to comply with legal and accounting obligations. Payment transaction records are retained in accordance with applicable law. You may request deletion of your account and associated data at any time.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, port, restrict, or delete your personal data, and to object to processing. To exercise any of these rights, contact us at support@arise-games.com. We will respond within the timeframe required by law.

7. Children's Privacy

The Service is not directed to children under 18 (or the applicable age of majority), and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

8. Security

We use appropriate technical and organisational measures to protect your personal data, including encryption in transit, access controls, and monitoring. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Cookies and Similar Technologies

We use essential cookies and similar technologies to keep you signed in and to operate the Service. Where we use analytics or advertising cookies requiring consent, we will obtain your consent before placing them.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the effective date shown above. Material changes will be communicated to you by email or a prominent notice on the Service.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at support@arise-games.com.